Industrial emergency assistance

It is essential that your industrial emergency assistance organisation is in place. Not just to comply with legal requirements, but also to safeguard the health and safety of the people in your business. Intersafe supports you with advice and products.

Industrial emergency assistance is of prime importance. Emergency responders in your business have a task which is not to be underestimated. They are often the first ones on the scene. They are also the first point of contact for police, fire and ambulance services. It is therefore best to have them well trained and provided with the right products. Intersafe supports you in organising your industrial emergency assistance and has various products in the range for this.


The legal framework for industrial emergency assistance can be found in Directive 89/391/EEC of 12 June 1989, of the Council of the European Communities. This prescribes the obligations that apply in businesses to improve employees’ health and safety at work. This involves obligations that apply to both employers and employees. In the Netherlands this directive has been transposed into the Working Conditions Act. This refers among other things to expert industrial emergency assistance. Employees who administer it, are emergency responders. All emergency responders in an organisation taken together constitute the industrial emergency assistance organisation. Industrial emergency assistance has been mandatory in organisations since 1994. Exceptions are made for some organisations unless the business entails particular hazards.

Factors for the set-up of the industrial emergency assistance organisation

On setting up industrial emergency assistance in your business you will take account of factors such as:

  • Nature, size and location of the organisation;
  • Hazards existing in the organisation;
  • Hazards from the surroundings;
  • Representative fire scenarios for the organisation;
  • The number of employees and others present;
  • The times at which they are in attendance;
  • The number of non-self reliant people;
  • The response time of the professional emergency services;
  • Existence of a health and safety infrastructure;
  • Opportunities for cooperation with other organisations;
  • Demonstrably available expertise;
  • Employees’ and others’ familiarity with the evacuation procedure.

Emergency responders duties

Emergency responders in your business have the duties set out below. The must be adequately and periodically trained on the following:

  • Administering First Aid
  • Containing and fighting fire
  • Limiting the consequences of accidents
  • Alerting and evacuating everyone on the premises in emergencies

Essential: good communication with the emergency services. The employer is responsible for effective communication with the emergency services such as police, fire service and ambulance. These services must be at the scene rapidly once the emergency responders’ expertise and aids are no longer adequate.

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