Customer Satisfaction

Customer satisfaction is achieved through the experience customers have had with Intersafe products and services, contact with staff, the service delivered and the experience of the overall business. Intersafe puts the customer first and strives for optimum customer satisfaction.

Customers are important to Intersafe. We owe our continued existence to the large group of loyal customers, most of them of many years’ standing. Intersafe puts the customer first; satisfied customers are essential to the continuity of our business activities. Intersafe uses a ‘custom-made customer strategy’ in order to anticipate our customers’ wishes in a targeted manner. Our (key) account managers or our customer service department determine whether you are satisfied by means of a thorough survey together with you. Drawing up a Service Level Agreement (SLA) is the next step.

We measure customer satisfaction through a customer satisfaction survey that we conduct every year among our customers. In addition, Intersafe uses various survey methodologies at customer level of which there are many years of experience.

Customer satisfaction cannot always be measured, since it also depends on the customer’s overall experience. We keep in regular contact to ensure that your experience as an Intersafe customer is positive. Communicating openly and honestly when business is going well, but also if our work could do with improvement.

Intersafe is convinced that it is precisely through this personal and proactive approach that we can build a long-term relationship with our customers.



 

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